24x7 Helpline number: +91-9429694040
WhatsApp: +91-9918969994
nooritalkhelpline@gmail.com
At NooriTalk, we strive to provide high-quality Islamic services, consultations, and halal products to our users. Our team works diligently to ensure you receive spiritual clarity, authentic guidance, and timely product delivery. However, due to the nature of our services, we have a clear refund and cancellation policy in place.
All digital services such as:
• Istikhara Requests
• Islamic Consultation
• Gemstone Advice
• AI-Based Chat Services
are non-refundable once delivered, as they are personalized spiritual services. Every request involves dedicated time, effort, and sometimes scholarly response, which cannot be reversed.
Note:
If the service was not delivered due to a technical error or failure from our side, you can request a refund review by emailing us at support@nooritalks.com within 3 days of the issue.
• Cancellation before Shipping:
If you wish to cancel an order, please do so within 12 hours of placing it. Once the order is processed or shipped, we will not be able to cancel it.
• How to Cancel:
You can contact us directly on WhatsApp +91-9918969994 or email us at nooritalkhelpline@gmail.com with your order details.
We only offer refunds or replacements under the following conditions:
• You received the wrong product
• The product was damaged in transit
• The product was missing or incomplete
In such cases, please contact us within 48 hours of receiving the package with:
• Order ID
• Photos of the damaged/wrong product
Our team will verify and process a refund or resend the correct product. Refunds (if applicable) will be processed within 7–10 business days to your original payment method.
• Digital downloads (duas, puzzles, etc.)
• Spiritual products (e.g. tawizat, gemstones) once used
• Donations or app support payments
• Consultation fees once a reply is given
Any amount contributed under “App Help” or “Service Maintenance” is considered a support gesture from the user. It is not a sale of service, and hence not eligible for refund. We encourage only satisfied users to contribute.
For any assistance, you can contact us directly on WhatsApp at +91-9918969994 or email us at nooritalkhelpline@gmail.com with your order details.
• Timings: Mon–Sat (10 AM – 7 PM IST)
Our goal is always to serve the Muslim community with integrity, trust, and transparency. We handle every concern with care and strive to improve continuously, In Shaa Allah.
May Allah bless you and guide us all.
Promoting faith, education, healing, and spiritual connection through authentic Islamic knowledge.
Your journey of guidance begins here — with love, sincerity, and noor.